Customer message settings and wording

Lessora Auto sends customers SMS and emails about bookings and jobs by itself. The settings are in Workshop settings → Customer messages.

Which messages go out

• Booking confirmation, Booking moved and Booking cancelled: when the workshop books, moves or cancels a booking.
• Reminder: before the drop-off.
• Estimate: the link to approve an estimate.
• Car ready: when the job is ready for collection.
• Payment link: when the workshop takes online payments.
• Freed slot offer: only when freed-time offers are switched on.

Channels and reminders

1. Under Confirmations and changes tick SMS, email or both.
2. Under Reminders set up to two reminders: Hours before and Channel. Reminders go only to customers who consented to that channel, if the privacy settings say so.
3. Click Save.

SMS

The SMS used this month counter shows what you've used and your plan's monthly allowance, counted in SMS parts. When it runs out, customers get emails until the end of the month. Send SMS without Polish letters fits 160 characters in one part instead of 70. Ask support to register your own Sender name. At night SMS wait until morning.

Wording

Under Wording choose the message and language, change the text and insert variables such as the date or the plate. Preview shows the finished message and the number of SMS parts. Back to the default undoes your changes.