Contacting support

Write to the Lessora team from the account menu, Contact support, or in Settings, Support. We reply by email, usually within one working day.

Sending a request

1. Choose a Topic: a question, a problem, a feature idea, plan payments or data migration.
2. Fill in the Subject and Message.
3. Optionally add Screenshots (up to 3). We add the page you're writing from, your browser and language.
4. Click Send to support.

Earlier requests and their status are under Your workshop's requests. The page also shows whether your plan includes phone support.

Letting support make changes

When we look into a problem, we can only view your workshop. If you'd like us to fix something for you, the owner (owner only) clicks Allow for 24 hours or Allow for 7 days under Let Lessora support make changes. The permission runs out by itself, and End now takes it back at once. Everything we do goes into the audit log.

Tip The answer may be quicker to find in the User guide.