Booking statuses and opening the job

The status shows where a booking stands. You change it in the booking details with Change status.

Statuses

• Booked: the booking is saved.
• Confirmed: the customer confirmed by link, or the front desk marked it confirmed.
• Arrived: the car is at the workshop.
• Completed: the drop-off is done.
• No-show: the customer didn't come. You can mark it only after the booked time. To undo a mistake, use Undo no-show.
• Cancelled: the time is freed at once.

When a manager turns on Complete bookings after the day, bookings with Arrived change to Completed at the end of the day.

When booking, you get a warning if the customer already has several no-shows.

A job from a booking

When the customer brings the car, open the booking and click New job. The job takes the customer and vehicle from the booking. One booking has one job: after that the same button reads Open the booking's job and takes you straight to it.

Every status change is listed under History in the booking.