Freed times for waiting customers

When a customer cancels, you can offer that time to other customers straight away. The first to accept gets it.

The feature is available when it is switched on for your workshop. It isn't a setting you turn on yourself: if you don't see it, contact support.

Who is a candidate

• customers on the waiting list for that service,
• customers with a later booking for that service who want to come earlier. You tick Customer wants an earlier time on their booking.

Sending an offer

1. In the calendar click the Freed time marker.
2. In the Who could come in this slot? panel tick 1 to 3 people.
3. Click Send offer.

The customers get an SMS (or an email when they have no phone) with a link. Until someone answers, the place is held and marked Offer sent. On the page the customer clicks I'll take this slot. If they had a later booking, it is moved to the new time. The others see that the time is taken.

You can take an offer back with Withdraw offer. One customer gets at most 2 offers a week. At night the SMS waits until morning, and when the time is close the panel suggests calling instead.